Delivery Information

We keep you updated at all stages of your order status via email:  Pending / Processing / Dispatch / Tracking.

Additional Christmas Delivery Information is HERE 

Delivery is free within the UK.  
We will send any number of items totally free of charge in the UK.  

A 24-Hour Delivery Service is used for all orders. 
All canvases are sent out on a 24-hour delivery service via Parcel force or Courier.
As we use a third party delivery service we cannot guarantee delivery next working day but the success rate exceeds 99%. 

We start to process your order quickly.  Your item is prepared, printed, dried, finished, then passed for checking and dispatch. Some pieces take longer than others.  We cannot therefore have a strict deadline because of printing matter processes. Getting your order in asap will secure an early dispatch.  For example, most orders received by 12:30pm Mon-Thur and (10am Friday) are dispatched that day.  Please allow up to two clear working days, especially at busy times.
NB:  If you receive your 'processing' email by around 12:30 it is highly likely to be dispatched that day for delivery next working day. 

Accepting Delivery - Important:
If the item is delivered to you damaged in transit DO NOT accept delivery.  Instead, refuse this and they will return it to us. Let us know you have done this. We will then be able to see immediately why you did not accept this.  If you accept delivery then you are accepting that this is delivered to you securely in acceptable packaging, undamaged, and a return for delivery damage cannot then be considered.

Northern Ireland, Channel islands, The Islands & Highlands
Highlands & Islands - In certain areas delivery can take a day or two longer to deliver: e.g. Northern Ireland, Highlands etc. 
Channel Islands - We are unable to send items over a total of 45" - Please select art up 45" in longest lengt.

An email will confirm when despatch has taken place so you will know when to expect delivery.  

Bank Holidays:
See bottom of page.

Busy Times:
At really busy times orders may take a few hours longer to clear and this may mean that they are despatched the next working day.  A large number of orders received over the weekend to Monday mean that sometimes a small percentage of our orders may not make a Monday despatch and are despatched Tuesday.
Missed Delivery:
Read all emails that we send you - they include tracking and other important information. Tracking info is sent and delivery is usually next working day.  Your order requires a signature so we ask you to be vigilant for delivery.   You can check the status of delivery using the tracking info sent online on the Parcelforce website.  
If you miss your delivery when they call because you are not in the driver may leave you a card.  You can call the number and arrange for re-delivery of this item.  You should do this immediately.  They may allow you to collect this item (some services will allow this, others will not). Some area drivers may leave this at the local post office for you to collect from there.  We have no control over these decisions - but they do their best to get your item to you as sent (next working day). Name and ID is required for collection. There is no obligation on the part of the carrier to fulfil your demands as a recipient - delivery is a 24 hour service, it is 99% reliable, full info regarding delivery is given by us in advance and it is your responsibility as the recipient to be available to receive delivery. Attempted redelivery without prior arrangements may also be made.  You can connect with Parcelforce regarding your delivery both online and via telephone numbers.  See their website if necessary.

If you miss a further redelivery attempt, either by arrangement or not, the service will ultimately return the item to us.  Parcelforce are not obligated to make continued efforts, so it is important to be in for redelivery.  

IN ALL CASES: If you have not received delivery of your order within 3 'working' days... something is wrong... so check online and email us if tracking info is not showing on the Parcelforce website.

Items Returned to us:
Where an item is returned to us for any reason, a refund of your order will be made, less an admin fee of £8.99 towards our costs of processing, packaging and delivery, which in fact, exceed this value.  If you would then like the item re-sent you would need to re-order online.

Delivery Guarantee:
We would like to guarantee delivery dates but unfortunately we can't.  The service is 99.9% next working day, but as we use a third party delivery service it would be unfair of us to make a guarantee of which we are not in control. 


In addition to the above information, the following applies over the Christmas and New Year Period
from 20th December to 2nd January 2018
Wed 20th Dec As above - no changes to deadlines.
Thur 21st Dec As above - no changes to deadlines.
Fri 22nd Dec Early Parcelforce collection means that some orders may not be processed in time for despatch today as expected.
Wed 27th Dec Open - backlog orders priority in order of receipt.
Thur 28th Dec Open half day.
Fri 29th Dec
Mon 1st Jan 2018 CLOSED
Tue 2nd Jan Open as usual, deadlines may be affected, depending on backlog orders.  We will of course be doing all we can to meet expected deadlines.  We will keep you updated.